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The Madrid airport web guide.

Airport Barajas Details

If you have questions, suggestions or complaints should contact the customer service of the airport, here is some useful information:

Madrid Barajas Airport is open 365 days of the year 24, the data points are in T1 (P0, 1) T2 (level 0, 1 and 2) and T4 (0, 1, 3) customer service speak English and spanish.

Customer Service

(34) 913 211 000 or (34) 902 404 704

Address: Avenida de la Hispanidad S/N

Zip Code 28042


The tourist information office at Madrid airport Barajas is in the T1 (Arrivals) T2 (arrivals) and T4 (arrivals and rooms 10 and 11 baggage claim.

Phone: (34) 913 058 656, (34) 902 100 007

T1 The T1 Departures lobby (first floor) you will find information screens where you can check your flight information and counters you have to check, once made the billing at your boarding gate will have specified boarding your flight.

T2 The T2 departure lobby (second floor) you will find information screens where you can check your flight number and the check in to bill, once made the billing in your boarding gate will have specified boarding your flight.

The T2 have a VIP access to first class and business of the companies Aegean, Air Europa, Air France, Alitalia, KLM, SAS and TAP Portugal, also for passengers authorized Raesa coupons, Multiservicios Airport and AVIP Airport parking.

T3 The T3  floor 0 of check-in counters are 610-617 and boarding F. 600-603 counters and boarding gates E are located in the first floor.

Important to know that the T3 check-in desks are closed.

T4 On the second floor you will find the name of indicators with the airlines, with this information will help you find the company that is closest to the billing counters.

It is important to always be aware of your flight on the screens because it may change any information.

The T4, have VIP access for customers and business class of Air Nostrum Company, American Airlines, British Airways, Emirates, Iberia, Iberia Express, and Qatar Airways for passengers and also authorized Raesa coupons, Multiservicios Airport and Airport Parking AVIP.

If your gate is H, J or K (national or Schengen destinations and Iberia flights to London and Dublin) will have to go to floor 1, where the gates are. If your gate is M, R, S or U , go to the 2nd floor where has the APM (underground train) to take him to the T4S, this train has no driver and connects T4 to T4S , the trip takes no more than four minutes.

If you are at T4S and your gate is M (national or Schengen destinations) Go to floor 0. If your gate is R, S or U (non-Schengen destinations and countries outside the EU) should control passaportes pass this on level -1 and then go to floor 1.

Important "Puente Aereo" from Iberia, is in the second floor of T4.

To avoid unexpected, arrive prior to the T4, check with your company to find the necessary billing time.

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